Posts Tagged ‘Christiann book industry’

Major Criteria in Choosing A Supplier

October 18, 2010 2 comments

I think we should all reconsider our priorities when deciding where to do our wholesale shopping.  Normally, we ask questions like:

  • What is the breadth of products available?
  • What are the terms?
  • What are the shipping arrangements?
  • What is the turnaround time?
  • What about returns?

But I think we’re all missing an important one:

  • Do they have good people?

In other words, are their staff intelligent, insightful people?  Are they compassionate and understanding?

Often times the answer is “no,”  although it often takes many months to find this out.   Many of our suppliers simply did not do well in the hiring process.  Many others don’t offer ongoing training.

…I believe in our industry we’re dealing with a number of “bests”

  • We have the greatest products by the finest authors and artists
  • We have great staff at the retail level in many of our stores
  • Our customers — a lot of them good ‘church people’ — represent the nicest people in our communities

No, the weak link(s) in our industry is (and has always been) in the supply chain.

Suppliers and Distributors:  Don’t rush to fill that vacancy.   By waiting an extra week you might find yourself the ideal candidate who isn’t even on your radar right now.   Don’t settle for anything but the best.