Posts Tagged ‘Christian retail’

Exclusive Offers and the Sin of Partiality

This article appeared today at Thinking Out Loud

Early in the week, I was contacted to see if I knew how someone could get their hands on a song by Casting Crowns titled Listen to Our Hearts. They believed it was on the album Come to the Well, but they couldn’t locate it there.

A little research later, I determined that the song was a bonus track which was only sold to people who pre-ordered the album on iTunes.

It’s not the first time something like this has happened.

In the past few years there have been entire albums by Christian artists which were only available at LifeWay stores. Here, I need to point out that there are no LifeWay stores in Canada or the UK, so fans of the artists in questions simply could not obtain the product, no matter how hard they tried.

There’s something about this that just strikes me as wrong.

I saw an article the other day about “The Sin of Partiality.” Not surprisingly it began in the book of James (2:1-4):

My brothers, show no partiality as you hold the faith in our Lord Jesus Christ, the Lord of glory. For if a man wearing a gold ring and fine clothing comes into your assembly, and a poor man in shabby clothing also comes in, and if you pay attention to the one who wears the fine clothing and say, “You sit here in a good place,” while you say to the poor man, “You stand over there,” or, “Sit down at my feet,” have you not then made distinctions among yourselves and become judges with evil thoughts?

My brain connected the article with the song request.

I know Casting Crowns needs to make money, and I’m not saying they should give their songs away for free — the influence of Keith Green notwithstanding — but somewhere between open source and restricted access there should be a balance.

I posted a fan-posted YouTube edition the song on Twitter as a type of protest. That way some people got to hear it that day. I added that a year, or two years later, “the song never surfaced in any form.” That brought this reader response:

To which I responded,

I realize that Christian retail is fraught with moral and ethical perils. The one I hear the most is, “The Bible should be free.” (I always have free copies to meet that objection.) I don’t expect the people at iTunes to live by Christian standards, but surely the people at LifeWay must know, in the back of their minds, that at the same time they’re doing something for their customers, they are denying others, right? (In a future article, we’ll look at the related idea of giving greater discounts to people buying in quantity, which is always an ethical dilemma.)

I just think anytime you say “exclusive offer” you’re letting some people in and shutting some people out.

At that point, the connection to what James says about favoritism is valid.

Note: The song was a collaboration between three artists. The versions by Steven Curtis Chapman and Geoff Moore have proved equally elusive in 2018.


Shortening the Distance Between the Sales Floor and Management

As a long-time observer of this industry, I’ve been asked many times over the past decade about store closings, probably a key barometer as to the health of our industry. On those occasions, I’ve often remarked that in some regions, it’s been the large market stores which have taken the greatest hits. The major cities lose key stores while many small(er) town stores seem to limp along as always.

I was thinking of that in light of the Sears closings this weekend. Again, a massive chain that some employees felt put too much distance between upper management and what was being discussed on the sales floor. (See the Toronto Star interviews with staff published Saturday.)

We must be listening to our customers.

Before writing this, I completed an order with one of several remainder sources we use. It wasn’t anything special, and there weren’t any key titles I was after. Instead it was a topping up. We had a slow year, so I don’t need to top up anything necessarily. However, without exception, each of the 30 lines on that order was based on some interaction we’ve had with customers. One or two of this, one or two of that, but all of it entirely launched with feedback and inquiries from shoppers; many of which make us aware of where we’re either missing or light on product sub-categories.

Here’s the sum of this:

I believe every customer conversation produces fruit for store buyers.

Buyers, owners and managers: Let your sales staff be your eyes and ears. You need to know what’s being requested. You need to avoid the isolation which comes with having an office. Maybe that’s why the small(er) town stores survive, because there is no upper management; owners are serving customers themselves.

If those buying the product aren’t on the sales floor, they need to keep their office door open so that sales associates can stick their heads in the door and say,

  • A woman was just asking if we’re ever getting ________ back in.
  • We just had a phone call wondering if we carry books by ________ .
  • Did you know we only have ___ copies of the ____ translation in stock right now?
  • I just unpacked a shipment from _________ and immediately sold two copies of _______, I think we’re out already!
  • On Sunday at all three services at ________ church, the pastor recommended that everyone get _______ .
  • I just did a look-up and confirmed that ________ is going to be going out of print; it’s one of our bestsellers; can we get more right away?
  • A customer just walked in talking about a new song Christian stations are playing by ________ .           …etc.

That type of interaction is gold. It’s on the same level of why major retailers are willing to invest or pay to get customer preferences and profiles.

You want your staff to collect email addresses, right? Well, it’s winter; it’s a slow time; get them to start collecting something else! Train them as spies! Get them to gather information in the field and bring it back into command central where it can be decoded into valuable purchasing decisions.

Sound like warfare? It is!


Taking the Show on the Road

You’ve bought the right merchandise. You’ve created eye-pleasing displays. The staff have had a product knowledge refresher. You’re offering some great loss leaders. You’ve done the requisite catalogues, newsletters and social media.

Now if only you could get some people in the store.

Today we feature two stores which are living out that great Biblical truth, “If the mountain won’t come to Muhammad, then Muhammad must go to the mountain.” On second thought, maybe that’s not in the Bible. But you’ll recognize the concept; this the “book table” idea on steroids!

Longtime Oakville Christian bookstore, Good Books is setting up shop in Orangeville,  Saturday December 2 to Sunday December 10 at The Centre Fellowship Church. As the map at right indicates, this is hardly a convenience for some local churches, but rather represents reaching out into a more distant market, the distance representing at least a one hour drive.

Meanwhile, Christian Books and Music in Victoria, BC is starting a six-day, four-location tour that would leave some musicians envious. The map below shows the relative distance of the four towns (we had to add one which doesn’t show on the basic Google map) and this should start to give you some insight into the costs involved in putting the merchandise and staff on the road. The schedule is printed below.

A tour of this nature must begin with establishing contacts in each location, many of which are probably existing customers of your store when they visit your community.

Next, you need to consider potential locations, which probably involves visiting in person.

Finally, you need to determine if the proposal is cost-effective (or if you’re willing to do it even if it isn’t!)

Key to balancing this type of tour is knowing how much merchandise to take with you and how much to leave at the store for your regular shoppers. This is both an art and a science!

…We’re in this business because we believe Christian products can change lives. This type of tour represents the highest level of missions outreach in some cities and towns which are probably most appreciative.

Thanks to Tim for a great story lead today.


Christian Bookstores are Department Stores

October 13, 2017 1 comment

While our motivation for unlocking the doors each morning may be that we see our stores as local ministry centres, we are also retail businesses, with the exception of a handful that are using a non-profit model. Our business sector is retail which puts us in company with every other type of retailer across the continent.

For that reason, the announced closing of Sears Canada should at least give us a moment’s pause. Perhaps not coincidentally, my UPS driver said something yesterday about the number of daily deliveries he’s doing is resulting in 12-hour days. Jokingly, I said, “So you’re working for Amazon;” to which he replied, “Well, I’m definitely not working for Sears.” No one reading this has escaped the reality of a changing retail landscape.

We are not only in retail, but like Sears, we are essentially department stores. In addition to books, most of us stock jewelry, t-shirts, wall art, greeting cards, DVDs, CDs, toys, picture frames, kitchenware and much more. Some stores are also, to varying degrees, still identifiable as Church supply stores, with non-consumer items such as bulletins, communion ware, and at this time of year, candles.

So we have to realize the vulnerability of the department store model. Looking at just Canada alone, consider the casualties of the last two generations in an approximate chronological order:

  • Eatons
  • Simpsons
  • Towers
  • Sayvette
  • K-Mart Canada
  • Bi-Way
  • Consumer’s Distributing (catalogue store model)
  • Woodward’s (western Canada)
  • Woolco (and Woolworth’s)
  • Marks and Spencer Canada
  • Sam’s Club (a division of Wal-Mart)
  • Zellers
  • Big Lots Canada
  • XS Cargo
  • Target Canada
  • Sears Canada

Frightening, isn’t it?  (See a more exhaustive list at Wikipedia.)  In terms of specialty stores, how many in your community have lasted more than 20 years? If we’re honest, we have to agree that new stores and restaurants popping up mean that old stores and restaurants closed.

So every time you read an article about what went wrong at Sears Canada, ask yourself if there’s anything there that might apply to your store.

I know in my case there’s a number of things in terms of visual presentation I’d like to update, but time, money and the constraints of the physical location make that difficult right now.

Related: The YouTube channel Retail Archeology looks at dying shopping malls and retail chains. This was filmed a year ago in reference to the U.S. Sears chain. If you have spare time (!) look around the rest of the videos on this channel.


Keeping Store Income Steady

In the past twelve months I’ve had the same conversation with people working for three different Christian charities. Basically it’s been, ‘While we appreciate one-time donors, we can only plan when people set up a plan for monthly giving. That we way we know ahead of time what’s coming in.’

In Christian retail we have no such advantage. While we’re for the most part not charities, we can often feel as though we are. Sales volume can swing wildly up and down. There are good days and bad. Yesterday was the latter in my store. $132 all day. Including taxes. Not enough to pay staff, rent and keep the lights on.

So what can we do?

  1. Keep store awareness high. We always talk about the ‘newsletter jinx’ — the days we do a mass email campaign are usually among our worst, but then days and weeks later people ask about an item they saw in our newsletter.
  2. Schedule frequent sales. You can overdo them, but sales do attract attention. At R. G. Mitchell, the thinking was that sales should start the day following a holiday (i.e. Thanksgiving.) This was a period they identified as a potential drop-off that needed to be offsetting promotion.
  3. Give people a reason to drop in. We just had a rare opportunity to be a ticket outlet for a concert. The response wasn’t huge, but it caused people to visit. A small group had a luncheon and then arranged for everyone to come to our store to pick up the study guide they’re using. All but one bought something additional. A local author decided not to do direct sales through his own network for health reasons, and told everyone the only way to pick up a copy was at our store. We promoted the special Canada edition of Our Daily Bread and told people they wouldn’t see it in most of their churches and encouraged them to pick up a free copy.
  4. Don’t fret daily numbers. You’re better off looking at weekly and monthly stats. You can’t let a few slow days induce panic.
  5. Change displays frequently. Your regular customers need to be confronted with things they haven’t seen before. That does not need to necessarily be new, it just needs to be different. Trading some merchandise between feature areas helps, or even taking two shelf sections and doing a simple left-to-right transfer will get peoples’ attention, costs nothing, and takes only about an hour.
  6. Minister to the needs people mention. Listen. Recommend resources. Refer to qualified counselors. Pray with people. With at least 20% of our clientele on any given day, I am the only ‘pastor’ they will speak with that month. If needs are being met, people will come back and/or tell their friends.
  7. Be honest with church staff. Let your colleagues in ministry know that you’d appreciate anything they can do to generate store visits or any ideas they have. Be candid with local church leaders about the struggles and challenges of doing Christian retail.


New Comfort Print Font Will Improve Readability

Like many other stores, I received this notification/reminder from HarperCollins Christian Publishing Canada about the conversion taking place among all the Thinline Bibles in the NIV, KJV and NKJV product range issued by the publisher. Although the image below is not as sharp as I would have preferred, the difference in readability is unmistakable:

If there’s any takeaway from this it’s this: Font size doesn’t tell the whole story. Consider what you’re reading right now (if you’re not reading this on a mobile device). This is the typeface for this article. This is the same typeface in bold face. This is the same typeface enlarged one size.

The size differential certainly helps, but the change in the the thickness of the type is all that’s needed to bring much greater clarity. And doing that, instead of going to large print, will keep the Bible at a reasonable size in the customers’ hands.

A website, is under construction but will be finished by the end of October. The video below can be featured on your store website or Facebook page, or embedded in your next store newsletter.


Christian Book Shop Talk Enters Year 10

After a week off, we’re back just in time to celebrate the 9th Birthday of this blog. After blogging at e4God and USAToday, I came to WordPress and actually started seven blogs, all within the space of several months. This is one of three which is still regularly updated with new content.

It’s been great to connect with all of you in this forum. I don’t get to trade shows so this is my only opportunity to start conversations, which customers in my store will tell you is something I love doing. Those of us who own, manage or staff Christian bookstores walk a rather unique road which has all the drama of owning a business, all the glitter of the entertainment industry (with books, movies and music) and all the importance of ministry calling.

Canadian readers continue to dominate the stats (unlike my other two blogs) at 58%, but the U.S. is gaining at 37%. Moving forward you may see articles where I explain how things work here and you’ll wonder why I’m doing that since everyone here already knows, but I want to also be able to represent us to the larger readership, which includes executives and international sales directors of American publishing houses.

I also want to take a moment to thank the people at various Canadian distributors who share information beyond what I could expect to hear as a retailer, especially given the size of my own store’s market. I appreciate having a better understanding of what takes place behind the scenes, even if it’s followed by, “But you can’t blog what I just told you.” Sigh!

So Happy Birthday to Us. Thanks to all of you who drop in periodically, subscribe, leave comments, or contact me directly with both joys and sorrows.

This blog is available to all of you who wish to write longer-form articles than what you’re able to say in other forums, and hardly anything posted here has ever been deleted, so the material stays accessible for a longer time frame. Or feel free to pick a month and go back and see what was occurring and what issues were important 3 years ago, or 5 years ago or 7 years ago. If it’s something where you need to be anonymous that’s fine, as along as I can authenticate that it came from someone in the industry.

Finally, if you see an article in other media that you think stores should read, let me know so that we can run an excerpt with a link.

~Paul Wilkinson






Mainstream Bookstore Notes “Thousandfold” Increase in Bible Sales Over 15 Years

The Saturday print edition of The Toronto Star profiled Squibb’s Stationers in Weston Village noting “it’s Toronto’s self-proclaimed oldest bookstore.” The article by reporter Jackie Hong coincided with the stores 90th anniversary.

Toward the end of the article…

Besides building friendships with customers, [co-owner Suri] Weinberg-Linsky said she’s been able to see trends come and go over the years, many of them unexpected — fountain pens have become a hot commodity again, no one buys ledgers anymore and Harry Potter’s popularity still shows no signs of slowing down — but the most perplexing relates to the explosion of sales for one book in particular.

“In the last 15 or so years, Bible sales have increased probably a thousandfold,” Weinberg-Linsky said. “We don’t go one day without selling at least one Bible . . . Honestly, I wouldn’t even be able to tell you why.”

From our perspective this is interesting on several fronts. First it confirms our observation, supported by anecdotal evidence, that stores like Chapters in Canada and Barnes and Noble in the U.S. are increasingly becoming the default Christian bookstores, especially as such stores close in many markets. B&N has always had a good handle on what “Religion – Christianity” books to stock, but Chapters was always hit-and-miss until about two years ago when their core inventory in this category seemed to undergo positive transformation.

Second however, it raises concerns that, much like shopping online, the customer is not afforded the benefit of experienced sales help in what is a very personal purchase. Most mainstream store associates can’t articulate the nuances of differences between the NLT, ESV or CEB translations, let alone describe the features in various devotional or study editions. Of course this places the onus on us to make sure that even casual part-time staff are well trained in this area. I’m happy that Squibb’s is seeing these sales, but I hope that each Bible is a ‘good fit’ for the intended recipient. Christian bookstores also need to encourage first-time Bible buyers to get in touch by email if there’s anything about their Bible they’re not understanding, and also see if they are connected to a local church or home fellowship.

Finally, on a more positive note, the experience of Squibb’s in Toronto shows that the Bible is very much in demand. In my own small-town store, we easily have about 800 units of Bible product representing at least 550 SKUs. It would be really tempting — especially with shelf space at a premium — to sit back and rest on our existing inventory, but we are always topping up products which make connections with customers. Currently, that includes the value lines of NLT, NIV and Message Bibles and just about anything that’s giant print.

Rating My Four Key Suppliers

Allow me to say at the outset, this is entirely subjective. Your experience may be different, and if it is, feel free to respond in the comments section.

Order Turnaround

  1. Word Alive (especially considering the U.S. origin)
  2. Parasource (I hate abusing the rush service, but it really helps and they never ask questions)
  3. Foundation (some orders take several days to process, but if we really need it rushed, they come through)
  4. HarperCollins (a factor of geography more than anything)

Conversion on U.S. Dollar

  1. HarperCollins (as low as 1.25 on some items right now)
  2. Parasource (especially w/ respect to Baker/Bethany House)
  3. Foundation
  4. Word Alive

Everyday Discounts or Help With Special Orders

  1. HarperCollins (but we buy non-returnable)
  2. Parasource (always willing to work with us, even when the church is asking us for help but they’re order isn’t exactly huge)
  3. Word Alive (at least with respect to special Canadian pricing on selected items)
  4. Foundation

Invoicing and Statements

  1. Foundation (consolidation of orders on a single invoice just makes sense)
  2. Parasource (2nd, but see next category)
  3. HarperCollins (separate packing lists and statements are a bit of an environmental disaster; not to mention the postage mailing the invoices from Pennsylvania)
  4. Word Alive (impossible to figure out sometimes)

Online Accounting

  1. Parasource (it urgently needs an upgrade on the search side, but it’s the best we have for this category;  the online statements and invoices make it a clear #1)
  2. we don’t use this function from other suppliers if such exists

Fill Rates

  1. HarperCollins (a bit of a no-brainer since the warehouse and the printer are one)
  2. Parasource (impressive considering the learning curve since the Augsburg acquisition)
  3. Word Alive (rated 3rd because the database is so limited; too many “extended catalog” items)
  4. Foundation (running just a tad too lean for our liking)

Condition of Merchandise; Accuracy of Picking

  1. Parasource, Foundation, Word Alive all tied (computers eliminate errors in the pick/check/pack/ship process)
  2. HarperCollins (you never know what you’ll find inside the box)

Special Discount Offers

  1. Foundation (telesales; at least one email per day, but they all get opened)
  2. Parasource (the current restock offer is an example of deals which are equitable for all accounts)
  3. HarperCollins (those quarterly extra 3% offers have low minimums and can be split among many orders)
  4. Word Alive (none offered)

Product Line Awareness

  1. HarperCollins (for stores like ours, they have 3 lines – HarperOne, Zondervan and Nelson – it’s always been the same; plus we always get a complete sales presentation for each cycle)
  2. Parasource (didn’t hear about Destiny Image, and the gift lines come and go, but overall we know their product range; really miss print catalogues, though)
  3. Foundation (a basic core list of publishers is represented but there’s also a rotating list of extras including overstock from Book Depot which often duplicates HarperCollins titles; new release order forms are often lacking author info)
  4. Word Alive (this rating could change as their new online “New Releases” section has been fixed and is now working properly)

Website/Social Media Marketing Support

  • This category includes HTML support for Facebook and store home pages. Everything we receive we get from the Twitter feeds of the individual publishers; not from the Canadian distributors

Blog Support

  • We sometimes link my personal blog in our customer newsletters, social media or even the website. The number one thing we’re looking for is book excerpts we can quote or link to. Very difficult to find however when it comes to review copies for the blog or sample copies for the store:
  1. Parasource and Harper Collins tied for # 1. (Both companies always willing to provide review copies for the blog if requested; and those manuscript editions are great collector’s items and make us feel special… In 17 years I’ve only ever received three things from Foundation, the book How to Smell Like God which I didn’t read, a used copy of The Gospel of John board game, and a defective copy of the ESV Study Bible which I received basically because I heard everybody was getting one and I shamelessly begged)

Doesn’t Market to Our Church Customers

  1. Word Alive (at least not to our knowledge; Charismatic and Pentecostal churches, maybe)
  2. HarperCollins (true they’re part of Your Church Zone and have that Church Source program but we’re not seeing much direct impact)
  3. Parasource (only rated 3rd here because I know this is a major issue for other stores where they’re concerned)
  4. Foundation (in the past they would refer VBS and curriculum inquiries to the nearest stores including ours, but they kinda invade our territory every summer when they do a 6-week book shop at the Pentecostal Camp that totally misses what that market requires.)

Sales Reps

  1. For us, a total tie for #1 between Mark Hildebrand at HarperCollins and Norm Robertson at Parasource; each of whom I would happily call friends (and they’re listed that way only because it’s alphabetical!)



Post 2,000 at Christian Book Shop Talk!


This is my 2,000th article here at Christian Book Shop Talk. That’s a lot of comings and goings of publishers, distributors, stores and sales reps. A lot of new policies and ways of doing business to consider. A lot of ups and downs for the Canadian dollar. Perhaps mostly, a lot of rants and raves! I thought today, in honor of the occasion I’d share with you a thing I just posted to our store Facebook page. I don’t do this sort of thing often, but some customers have a sense of ownership and are often asking, “How’s the store doing?” I can give them sales numbers if they really need them, but I also like to share my heart for our street-front ministry.

This approach, and the content of what follows is not without controversy. I know some of you would not do this with your customers. I accept that. But it’s something that’s been brewing for a long time that I needed to share with my store community. Your store newsletter or Facebook page may just contain hours and sale items. Decide what approach works best for you.

-•–•- State of the Bookstore Address -•–•-

sotuEach year, the President of the United States gives a State of the Union address to a joint session of the Senate and Congress. Today I want to do something similar for our bookstore family.

Christian bookstores tend to reflect the character of the person who owns them as well as key staff and managers. Because I’ve always worked for Christian organizations (100 Huntley Street, Inter-Varsity Canada, Canadian Bible Society, Muskoka Woods, Cobourg Alliance Church, Northumberland Christian School, etc.) for me, Christian service has never been a Sunday thing or a one-week-per-night thing. I am somewhat immersed in mission. I’ve always been passionate and perhaps even a bit intense about things like Christian service, the Bible, spiritual authenticity, spiritual maturity and simply knowing Jesus.

For me, it matters to know the full arc of the Bible’s story. It matters to know how to present this to outsiders and overcome their objections. It matters to know the rules for proper Biblical interpretation. It matters to know the stories of those spiritual pioneers who went before us and the biographies of those contemporary saints who serve us today. It matters to know what Christian experts say about the standards for marriage and parenting and extended family life. It matters to better understand the nuances of my brothers and sisters in other tribes of the broader church. It matters to be able to access the tools which help us dig deeper into God’s Word. It matters to be able to discern practical application of the scriptures in our neighbourhoods and workplaces. It matters to know the words and melodies of the songs used to sing praises to God both today and in times past. It matters to have a window into what God is doing in the Church around the world. It matters to have the materials to communicate the Christ story to our children, teens and young adults.

That’s a lot of ‘matters.’ But honestly, some days I feel like I’m the only one. There are times like I feel like that nobody else gives a care in the world for these things.

Increasingly, we have days that are greatly dominated by non-book transactions. Don’t get me wrong, the mugs and the movies and the T-shirts and the jewelry and the cards help pay the bills. But I wonder sometimes if it’s true that I’m ‘the only one’ as noted above or if I should just take a cue from our friends at Chapters/Indigo and just remove vast sections of the books in order to spread out the giftware?

For me, the books matter. We have over 1,000 items in our store which would be considered Bibles in one form or another. If that’s true of Bibles, I can’t imagine how many books we have. However, having this great choice is useless if people don’t take the time to browse. Having an awesome selection is ineffective if people only want to read material by some fringe teacher they saw on a late night Christian TV channel. Having a selection of books at all is ill-advised if all your customers are buying is non-book commodities.

Sales were up slightly in November. It’s important that you know that. I’m not writing from a standpoint of financial discouragement. It’s about our mission. It’s about enhancing the Christian lives of the constituency we serve. That’s why we’re there.

If you’re a regular reader — and perhaps you had to be to read this today — obviously this isn’t directed at you.

If you’re a shopper for non-book things, we do still need you. However, I hope you’ll consider diving into a good book. I hope you’ll consider developing what BIll Hybels calls a “chair time.” If you’re a parent, I hope you’ll model reading for your children.

My wish for you this Christmas is that you’ll have a favorite Christian author and a favorite Christian book category.

Eleventh Hour Plan Gives Red Deer’s Parable Store New Life

September 29, 2015 1 comment

As reported in the October, 2015 issue of Calgary’s City Light News*

by Doris Fleck

Scott’s Parable Christian Store will continue its legacy in Red Deer with new owners and a new name in time for Christmas shopping.

Previously Canada’s largest Christian retail outlet, an eleventh hour plan to open a scaled-down version of the store was engineered in late August.

Manager Jim Pearson explained the new owners of the 15,000-square-foot building in Gasoline Alley didn’t require the entire facility for their Tae Kwan Do studio. The front 6,000 square feet remained available.

New Parable Red Deer manager Vanessa Anderson Photo: Peter Fleck, City Light News

New Parable Red Deer manager Vanessa Anderson
Photo: Peter Fleck, City Light News

So Pearson contacted the Kennedy family who bought the Parable store in Saskatoon and encouraged them to team up with Assistant Manager Vanessa Anderson.

Within 24 hours, the Kennedys agreed to form a partnership with Anderson. As soon as Scott’s closes on October 3, renovations will begin with the goal of launching the new Kennedy’s Parable Christian Store in early November.

“I am ecstatic. I’ve always wanted to do something like this,” Anderson explained. “I’ve been working here for 13 years, and I’ve been Jim’s assistant manager for the last two.’’

As the announcement was made during a special “service of gratitude” at Scott’s on August 29, Anderson said, “Literally in the last three days everything has come together.”

…Although the store will be able to keep the front entrance, cash register area and storage space immediately upstairs, new washrooms and a shipping/ receiving room will have to be added. Anderson will have her office above the checkout counter and is already ordering inventory.

…“All the staff that are still here, about 10 of them, will be coming on board with me… God is so good. Everything is going so smoothly.” Anderson said that as store manager she will continue many of the things Pearson implemented, including daily devotions with the staff. “My goal is to carry on with what has worked,” Anderson explained. “I give a lot of credit to Jim too because he has been coaching me for 13 years.”

Former store owners Gerry & Jan Scott gave Anderson their blessing and she said, “That meant a lot. Learning under Jim and working with the Scott’s, that’s priceless to me.”

…Located along the main traffic corridor between Calgary and Edmonton, the majority of customers have come from the provinces two largest cities. “It will continue to be Alberta’s Christian bookstore,” Pearson said. “People have been coming through these doors for 15 years and finding Christian product and it’s exciting that they will still be able to do so. God will honour it.”

* Scroll down to page 2 of City Light News for the full, unedited transcript of this story

For Christian Bookstores, The Paradigm Shift Started with Music, Not Books

This appeared at the blog of the Steve Laube Agency, a must read for stores, distributors, publishers and especially authors. The author is Dan Balow:

treble clefIf you think Amazon has been damaging to Christian retail stores, you might be right, but it was the loss of music sales that delivered one of the first body shots to the Christian retail segment about 15 years ago.  Music accounted for a major piece of Christian retail sales. A second crippling hit was the movement of video from physical to digital media.  Then, along came massive online sales of books and bookstores needed to rethink their entire business model. Some did not have the resources to do so and are now gone.

Nothing seems to be the same as before.

The article then goes on to discuss ways authors can find their equivalent to concerts, the one part of the music business that is growing.