Home > Uncategorized > HarperCollins’ “The Hub” Website Packed with Conflicting Information

HarperCollins’ “The Hub” Website Packed with Conflicting Information

Yesterday we had requests for two older novels not in stock. One by Brandilyn Collins and the other by Ted Dekker. With each, the initial look up states that the titles are not available, and then, clicking on the same ISBN for further information, it says the opposite, that they are available.

Example 1:

Example 2:

So what would you do? Would you tell your customer that the books are available or that they are not available? Past experience tells us you can’t simply place the order, because even the order confirmation is worthless.

Categories: Uncategorized
  1. Jaret Voce
    March 21, 2022 at 1:21 pm

    As presented on their website, it’s confusing. I understand the ‘NO’ in the column to mean it’s currently unavailable to ship, and the date beside indicates when HCP expects it back in stock. The second available field I interpret as still available to order.

    • March 21, 2022 at 4:42 pm

      I placed the order by phone and both items went through. I was hoping for the same with an audio KJV, but no such luck. Customer wants voice only, but doesn’t want Alexander Scourby.

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