Home > Uncategorized > Check Your Ingram/Spring Arbor Credit Notes

Check Your Ingram/Spring Arbor Credit Notes

Fortunately, it doesn’t happen very often, but if you ever have occasion where Ingram/Spring Arbor is crediting you for the full value of an item, it’s very rare that the credit note will include the 8.9% flat rate shipping charge, or whatever rate applies in your province. 

So if there was a book that was $11 net, you’ll see a credit for the HST/GST applicable, but not the freight you paid.  You’re now out $1. 

It seems a little unfair, but it’s more unfair trying to explain how the flat rate ship system works to a customer service rep. who is unfamiliar with Canadian accounts. Sometimes you’re better just to write it off as a loss.

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