Complaint Filed Against David C. Cook UK

All Phil Groom wanted was the courtesy of a reply from Kingsway Music UK, or its parent company, David C. Cook UK.    A reply, and to have his complaint about price comparisons on the Kingsway website taken seriously.

Phil presides over UK Christian Book Shop Blog; a blog with some similarities to this one, and many differences.   He works in the industry at an academic Christian bookstore.   He is passionate about the industry and has provided us with continuing coverage of the rapid sequence of events that have taken place there in the last few months.

In England, the next step is to escalate the complaint to the UK Office of Fair Trading.

You can catch up on this story at:

Truth, Lies and CD Prices: Taking a Closer Look at Kingsway’s Price Comparisons (June 8, 2010)

Kingsway, Cross Rhythms and the cost of Christian music: are retailers being priced out of the market? (May 17, 2010)

Or if you’re familiar with the story so far, check out today’s post:

Kingsway outdo themselves: the pricing folly gets worse.

I really appreciate Phil’s willingness to step up and advocate for stores hurt by the price confusion on the Kingsway site, and also advocating for consumers who are being led to think they are receiving some kind of discounted price.

When suppliers won’t listen, sometimes a government agency like the OFT is all you have.

JULY 29 UPDATE from Phil:

Anyone who has visited the Kingswayshop.com will notice a small victory for us.

Gone are the “Our Price” “RRP” and “You Save” boxes on the pages of most products.

Gone are the bogus “Pre-Order” Discounts.

Replaced simply with a “Web Price” and, nothing else.

Continue reading here.